Frequently Asked Questions

Whenever your child has an urgent medical problem, you should try to call your child's primary care physician first. Staff at our urgent care centers cannot answer medical questions or advise you about your child's health over the phone. You and your child's doctor know your child best and together can decide on the most appropriate care for your child.

If you do not have a primary care physician, you can call the Pediatrician Referral Service at 513-636-4724 for help finding a physician in your area.

Our doctors and nurses are trained in pediatrics and are the same experts who treat patients at the Emergency Department at our main hospital.
Most insurance companies do cover urgent care visits, but we recommend you consult your insurance company for more information. Some companies ask that you get a referral from your physician before the visit. And many insurance companies require co-pays, which should be listed on your insurance card. If you have billing questions, contact Billing Customer Service.

Wait times for all of our urgent care centers are listed in the upper-right corner of this page (or at the bottom of the page on mobile). Wait times vary by location, day and time of day.

For minor injuries and illnesses, you also have the option of seeing a pediatric expert on a video visit from your smartphone or computer with CincyKids Health Connect.

We do not complete routine school, camp or athletic physicals at our urgent care centers. Contact your child's primary care physician to make an appointment.

If your child's urgent care physician orders lab or radiology tests, our pediatric technicians will perform the tests while you wait. Pediatric radiologists from Cincinnati Children's will review all X-rays before you leave. Your child's urgent care physician will give you the results before you leave, and the results will be given to your child's primary care physician.

If your child's primary care doctor has written an order or a prescription for an X-ray or lab work, and you don't need to see an urgent care physician, you can go to one of our neighborhood locations to get these tests completed.

X-ray and Lab Hours:

Cincinnati Children's Liberty Campus
Laboratory services: Monday-Friday: 7 am-8 pm | Saturday: 8 am-3 pm | Sunday: 10 am-2 pm
Radiology services available 24 hours a day. No appointment necessary for routine X-rays. Some radiology testing is available by appointment only; call ahead.

Cincinnati Children's Anderson, Mason and Green Township Locations
Monday-Friday: 8 am-11 pm  |  Saturday: 8am-7 pm  |  Sunday noon-7 pm

Cincinnati Children's Fairfield
Monday-Thursday: 8 am-8 pm | Friday: 8 am-6 pm | Saturday: 8 am-noon | Closed Sunday

If your child's injury is serious and our physician thinks your child needs to see a specialist right away, such as an orthopaedic or plastic surgeon, you will be sent to the Emergency Department at our main hospital.
We are able to stitch most cuts at our urgent care centers. Occasionally a plastic surgeon is needed, and you and the urgent care physician can make that decision. 

We do not have orthopaedists available during urgent care hours, but we can diagnose and splint most fractures. Simple fractures usually are splinted until the swelling goes down. When the swelling decreases, your child will need to see one of our orthopaedic surgeons for a cast. Our staff will give you the number to our Call Center, 513-636-3200, so you can schedule a follow-up appointment with one of our orthopaedic surgeons.

If your child's break is serious and the urgent care physician thinks your child needs to see an orthopaedist right away, you will be sent to the Emergency Department at our main hospital.

We do not have a dentist available during urgent care hours. If your child has tooth pain or a tooth injury, you will need to go to the Emergency Department at our main hospital where a pediatric dentist is available.
For a list of the pharmacies in your area and their hours, ask the nurse before you leave the urgent care center.

Our urgent care centers are not 24-hour facilities. If you are unable to get to an urgent care center before we close, please take your child to the Emergency Department at either Cincinnati Children's Main Campus or Cincinnati Children's Liberty Campus.

The Emergency Department can be reached any time by calling 513-636-4293.

For minor injuries and illnesses, consider seeing a pediatric expert via video visit from your smartphone or computer with CincyKids Health Connect.

In addition to our urgent care locations, you can also have the option to use CincyKids Health Connect for minor injuries and illnesses, which allows you to see a pediatric expert 24/7 with a video visit from your smartphone or computer.

We're Committed to Keeping You Safe

Every person at Cincinnati Children’s is now required to wear a mask while at the medical center.

Cincinnati Children’s is taking every precaution to make sure it is safe to visit us for appointments, procedures and testing during the coronavirus pandemic.

See Our Safety Precautions

Coronavirus (COVID-19) Update

  • If you think your child is showing signs of coronavirus and is having mild symptoms, please call your doctor.
  • For severe symptoms, difficulty breathing or shortness of breath, please go to our Emergency Room for further evaluation.
  • Families who are concerned that a child may have COVID-19 can now use the CincyKids Health Connect app to talk to a Cincinnati Children’s provider about next steps, without leaving home.  > Learn More

During this time we ask you to limit accompanying family members to 2 over the age of 18 only. No siblings unless they are being seen.

All Current Urgent Care Wait Times

Anderson

50 - 65
Min
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Burnet

123 - 138
Min
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Green Township

51 - 66
Min
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Liberty

50 - 65
Min
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Mason

67 - 82
Min
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