• Frequently Asked Questions

    The Center for Telehealth provides answers for frequently asked questions about telemedicine, telehealth and the various services available.

  • Question / Answers

    Show All

    Telemedicine is the use of medical information exchanged from one site to another via electronic communications to improve a patient’s clinical health status. Telemedicine includes a growing variety of applications and services. (American Telemedicine Association).

    Telehealth is usually considered a synonym to telemedicine. Some consider telehealth to be a broader term that includes remote healthcare that is not always a clinical service (examples include education and training).

    Cincinnati Children’s provides eVisits, diagnostic services, provider telehealth, and telemedicine encounters. We currently offer services in many of our nationally ranked specialties.

    The Center for Telehealth is continuously growing and expanding our program’s reach. Contact us if you would like more information or are interested in any of our services.

      The cost of services varies. Insurance reimbursement also varies depending on your insurance carrier, the service you are receiving, and the state you live.

      • In many states, Medicaid or private insurance will cover telemedicine encounters. However, this is not the case in all states
      • eVisits may be covered in some instances, especially if follow-up related to previous procedure. If a physician requests you participate in an eVisit, you should ask if the cost of the visit is covered by your insurance company.

      The equipment needed for telehealth depends on the service that you are seeking.

      • For eVisits, a computer with internet connection is all that is needed.
      • For telemedicine encounters, the type of video equipment and devices depends on the service being provided. Often a computer, tablet, or smart phone can be used to connect patients and providers. However, in some instances, a telemedicine cart is needed that uses a computer, multiple screens, a codec, and medical peripherals. All telemedicine software we use allows for the encounter to be encrypted and HIPAA compliant.
      • For provider-to-provider telehealth, we can use a variety of different equipment to connect physicians. Generally, a computer, tablet, or a smart phone is sufficient. All telemedicine software allows for the conference to be encrypted and HIPAA compliant. 

        For patients

        eVisits:  If you are eligible to request an eVisit, you will be told this by your physician at your appointment. These are ONLY follow-up visits for patients previously seen at Cincinnati Children's. They are done using the MyChart patient portal.

        Telemedicine Encounter:  These video clinics are not offered directly to patients. They are provided at various spoke locations (usually other health care facilities) and patients are referred by local physicians.

        For physicians

        Telemedicine Clinic:  If you are interested in being a spoke site for one of our consulting services, please contact us to discuss current opportunities for us to work with you to meet the needs of your patient population.

        Provider Telehealth: Often, these conferences are through contractual arrangements with sites that have sufficient patient volume to support a multidisciplinary case conference several times annually. Onsite training and education are often included in collaboration with the goal of improving care and changing pediatric outcomes. Additionally, there are some instances where we will leverage provider telehealth for one-off conferences, specifically for transition of care conversations.